Written Feedback

While face-to-face and online chat appointments allow you to ask questions and interact with a consultant in real time, the Written Feedback service allows you to upload a document and receive feedback from a consultant via email. To use Written Feedback, upload your draft to our online scheduler, along with two or three questions that you’d like us to address. We’ll return your paper with comments to guide your next steps. Written Feedback is particularly helpful for big picture questions, like “Which pieces of evidence are most compelling?” or “Can you easily summarize my argument?”

To submit your paper, look for the dropdown menu in the middle of the scheduler’s main page. Select “Written Feedback,” and then click on today’s group appointment. The pop-up window will direct you to upload your document. You can submit as many different requests for feedback as you wish, though all students are limited to two hours of consultation a week, in any combination of written feedback, face-to-face, and online sessions. So if, for example, you’ve had an appointment at the Library this week, we can only respond to one written feedback request, even if you have four in the queue.

Turnaround time

We respond to these requests only when a consultant does not have a booked appointment and there are no walk-in students waiting in our physical space. This means we can’t guarantee we’ll get back to you before your assignment is due. Generally speaking, Written Feedback submissions are responded to within 3 business days. But there are definitely peak times of the semester—like midterms and finals—when the queue is long and turnaround time is slower.

Please note all submissions are addressed in the order they are received, not based on your assignment’s due date.


Once a consultant has reviewed your submission, you will receive your feedback as a Word Doc attachment. To view your consultant’s feedback, open the document in MS Word on your computer (not your mobile device) and make sure that comments and “tracked changes” are visible. You can also access your completed feedback through the online scheduler by logging back into your Written Feedback appointment and scrolling down to the “File Attachment” section.